Refund policy
Last updated 5 September 2026
This policy covers software licences bought from PonnoShare Ltd. It sits alongside our terms of service.
The short version
| Licence | What happens if you cancel |
|---|---|
| Monthly | Your licence stays active until the end of the period you have already paid for, and you are not charged again. That period itself is not refunded. |
| Yearly | Cancel within 30 days of purchase and we refund what you have not used, calculated by the day. After 30 days there is no refund. |
How a yearly refund is calculated
We count the days from your purchase date to the day you ask for the refund, charge for those days at the yearly rate, and return the rest.
Example: you pay $99 for a yearly licence and cancel on day 20. Twenty days at the yearly rate is about $5.42, so your refund is about $93.58.
Refunds go back to the payment method you used. Depending on the processor and your bank, the money usually reaches you within 5 to 10 working days.
After 30 days
Yearly licences cannot be refunded once 30 days have passed. You keep the licence and all updates for the rest of the year, and you can cancel renewal at any time so you are not charged again.
Using the module does not void your refund
You are welcome to install and use the module during the refund window. That is what it is for. We only charge for the days you actually had it.
When we cannot refund
- Monthly licence periods that have already been paid for.
- Yearly licences after the 30-day window has closed.
- Licences suspended or terminated for a breach of our terms of service, such as redistributing the module or removing the licence check.
- Chargebacks raised without contacting us first. If a payment is disputed at the bank, the licence stops working while the dispute is open.
If the module does not work
Tell us before asking for a refund. Most problems are configuration ones we can fix the same day, and support is included in your licence. If we genuinely cannot make the module work on a supported WHMCS installation, we will refund you in full regardless of how many days have passed.
One thing worth knowing before you buy: some XUI panel providers whitelist each server IP before their API will answer, and approval can take a few weeks. Our module is built to work during that wait — everything runs except automatic line creation. A pending whitelist is not a fault in the module.
How to request a refund
Open a ticket at ponnoshare.com/billing/contact.php with the email address you bought under. We reply to refund requests within two working days.
Company details
PonnoShare Ltd
Registered in England and Wales, company number 16006925
Registered office: [enter your registered office address]
Support: ponnoshare.com/billing/contact.php