Support | PonnoShare

Contact Us

If you experience any buffering or encounter any issues with channels, let us know and we will provide an instant solution.

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Need Help? Submit a Support Ticket

If you're facing any issues with our services, submit a support ticket and our team will assist you as soon as possible.

Submit a Support Ticket

Frequently Asked Questions

Why does live TV return to the home screen?

Our server hosts channels and movies from many countries. This issue may be resolved if we cancel channels from some regions.

How can I change the subscription password?

Log in to our website using your email and password. Go to “Service” → “Active” → “Change Line Password”. Enter new password in both fields and click “Save”.

How can I cancel channels from my subscription?

Log in → “Service” → “Active” → “Manage Bouquets” → select channels → “Save”. Finally, update your app to apply the changes.

How long does it take to activate after purchase?

Once payment is confirmed, your subscription will be activated instantly. If unpaid, we’ll manually activate it within 1–3 hours.

Which devices are supported?

Android TV, Samsung Smart TV, LG Smart TV, Roku, Apple TV, Mac, Windows, and any device with browser access to our web app.

How do I get support if a channel is buffering?

You can submit a ticket, message us on Messenger/Telegram, or email us. Please provide the full channel name for faster resolution.